Balance Moisturiser
The packaging for balance moisturiser is poor. I not long opened my moisturiser, I keep it stored according to directions yet the tube has split on both sides causing me to lose at least 90% of the product. Such a waste.
The product itself works great however, it only comes with the glycolic acid activator which is annoying when you only need the balance moisturiser.
Skinmart
Hi Carly,
Thank you for taking the time to share your feedback.
We’re so sorry to hear about the issue with the packaging, we completely understand how frustrating this must be, especially when it has resulted in losing a significant amount of product. This is certainly not the experience we want for our clients.
We’re pleased to hear that you are enjoying the formulation itself, however we appreciate your comments regarding the packaging and the pairing with the Glycolic Acid Activator. Your feedback is very valuable and will be passed on accordingly.
Please could you get in contact with us at hello@skinmart.com.au, as we would love to assist you further and help resolve this for you.
Thank you again for bringing this to our attention.