Have been using my mask for about 17 months now and only recently has it started flickering a little bit when the wire moves, which I’ve read is normal in the fine print, so I’m not worried about it getting worse. It’s big for my small face but I don’t mind wearing it tight!
I have this and the clear led light one and I love them both! Me and hubby both use it and have seen great results in our skin in literally a week! I put it on almost every night. Really helped with my dry face especially after a herbal peel.
They don’t accept the return as the outside of the box plastic sleeve is ripped.
But actually I’m wondering how you will try the product if you don’t open it.
Otherwise why should I return the product if it’s totally unboxed.
Poor customer service . The return policy is so strict. You need to read the small letters first.
Carefull before you order.
Also just found out cheaper offers out there. But it was too late as I already ordered from here.
Hi Konntoukas, Thank you for your message and we understand your frustration, and are sorry to hear you’ve had a disappointing experience.
Omnilux devices are classified as therapeutic goods, and because of their nature, our return guidelines are set with strict hygiene and resale standards. Once the outer plastic seal is broken — even if the internal packaging is untouched — we are no longer able to guarantee the item is in original, resalable condition. These policies are defined by Omnilux and are not something we’re able to override.
That said, your question is completely valid, in that, how can someone try the product without opening it? We aim to educate and support clients with detailed information before purchase to help them feel confident they’re choosing the right product for their needs. We also encourage a consultation with our expert therapists to ensure the Omnilux Mask is right for you.
We know it’s frustrating to discover lower prices elsewhere after ordering. We strive to offer trusted, expert-supported service — not just low prices — and we’re committed to guiding clients long-term to ensure the health of your skin is a priority. Should you have any further concerns we would love to hear from you directly on hello@skinmart.com.au.
Have only just started it but liking so far. It's easily portable but tricky to see with the lights on so definitely easier to read or Netflix, not cook dinner!
Love the attachments it comes with so suitable to use for travel! Got my boyfriend to try it too
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