What are my delivery options?
What are my delivery options?
There are 2 delivery options. Choose the one that suits where you are and how quickly you need your order.
1. Standard Delivery – sent with Australia Post or Aramex. Free on orders over $49.
2. Express Delivery – sent with Australia Post Express Post.
| Standard (Australia Post or Aramex) | Express (Australia Post Express Post) | |
|---|---|---|
| Cost – orders over $49 | FREE | $5.95 |
| Cost – orders under $49 | $5.95 | $11.90 |
| Sydney Metro | 1-3 business days | 1 business day |
| Other Capital Cities | 3-10 business days | 1-3 business days |
| Regional + Rural | 3-10 business days | 2-5 business days |
| Parcel Tracking | Yes | Yes |
| Parcel Locker Delivery | Yes (Australia Post) | Yes |
| PO Box Delivery | Yes (Australia Post) | Yes |
Delivery timeframes are estimates and start from the day your order is dispatched. The timeframe for your address is shown at checkout. Orders placed before 4pm Sydney time on a business day are dispatched the same day. We dispatch from Sydney.
For details on how to return products to us, view our returns page for step-by-step instructions.
Which carrier will deliver my order?
Standard orders are delivered by either Australia Post or Aramex. The carrier for your order is confirmed in your shipping notification email, along with your tracking details.
Express orders are always delivered by Australia Post Express Post.
Can I have my order delivered to my PO Box or Parcel Locker?
Yes. Simply use your PO Box or Australia Post Parcel Locker address in your delivery information. Orders to PO Boxes and Parcel Lockers are always sent with Australia Post.
For information on how to set up an Australia Post Parcel Locker, visit the Australia Post website.
Can I send my order to a Post Office to collect?
Yes. You can use a Post Office (Parcel Collect) address as your delivery address. It doesn't have to be the Post Office closest to you. It can be near your home, work or anywhere you like. Orders to a Parcel Collect address are always sent with Australia Post.
For information on how to get a Parcel Collect address, visit the Australia Post website.
Can I have my order delivered to my work?
Yes. Simply add your company name to your shipping information, along with anything your reception or mailroom needs to get the order to you.
I'm not home for delivery. What will happen to my order?
The driver will attempt delivery once. If no one is available, they will decide whether the parcel can be left somewhere safe.
If it can't be left safely, it will be taken to a collection point for you to pick up. For Australia Post this is your nearest Post Office. For Aramex this is a nearby Aramex collection point. You'll receive an SMS or email with the collection details.
Uncollected parcels are returned to us, and additional postage may be payable to send your order again.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping notification email with your carrier and tracking details. You can also log in to your account to view your orders.
Checking your order
We strongly suggest checking the details on your order confirmation email after you place your order.
If there is an error or you would like to change something, please contact us at hello@skinmart.com.au or call 1300 828 131 straight away, as we dispatch orders as quickly as possible.
Once your order has been dispatched, any additional shipping charges or return to sender costs become your responsibility.
My order hasn't arrived yet. What should I do?
Although rare, it's never nice when something goes wrong with a delivery. Here's what to do if your order is delayed.
- Check your tracking using the link in your shipping notification email. If you don't have it, log in to your account to view your orders.
- Check the delivery timeframes above. Remember your order may have left the next business day if you ordered after 4pm Sydney time.
- If your tracking shows your parcel is waiting at a collection point, follow the collection details sent to you by SMS or email.
- If you're confident your delivery is overdue, or you have any other questions, please contact us and we'll help you find the best solution.
