Hi Ashlee,
Thank you for taking the time to share your feedback. We’re sorry to hear the AM Radiance + PM Renewal duo has not delivered the experience you were hoping for.
Results with active skincare can vary depending on individual skin concerns, consistency of use, and the overall routine being used alongside the products. We completely understand how disappointing it can feel when you are using the products as directed and not yet seeing the improvements you expected.
We also appreciate your comments regarding the fill level of the serum bottles. While the packaging can sometimes make the product appear less full due to the size of the container and the active formulations being measured by volume rather than filling the bottle entirely, we understand your concerns around perceived value, particularly with professional skincare investments.
Your feedback is incredibly valuable, and we will certainly pass this on to the brand for further review. If you would like, our team would also be happy to help review your current routine and recommend alternative options that may be better suited to your skin goals.