Our 110% Price Beat Guarantee

At Skinmart, we’re committed to providing the best value on professional skincare. That’s why we offer our 110% Price Beat Guarantee, so you can shop with confidence knowing you're getting a great deal, backed by expert service and advice.

 

 

Eligibility Criteria

 

To qualify for our Price Beat Guarantee, the following conditions must be met:

- The product must be identical (same brand, size, and variant).

- The product must be in stock at both Skinmart and the competitor’s site.

- The competitor must be an authorised Australian stockist of the brand.

- The competitor's price must reflect the final delivered checkout price, including shipping costs.

- Discount codes, promo vouchers, and coupons cannot be included in the competitor’s pricing.

 

How to Submit a Price Beat Request

 

1. Take a screenshot of the competitor’s final checkout page. It must clearly show:

- The product name and quantity

- The total delivered price (product + shipping)

- The website URL

- No discount codes or vouchers applied

 

2. Send the screenshot via:

- Live Chat on our website (look for the chat icon), OR

- Email, by replying to your order confirmation or reaching out to our customer service team

 

How the 110% Price Beat Works

 

If your request is approved, we’ll calculate the difference between our delivered price and the competitor’s delivered price, then apply 110% of that difference to your order.

 

Example:

 

Skinmart price: $120

Competitor price: $110

Price difference: $10

110% of the difference: $11

Your final adjusted price: $120 – $11 = $109

 

This is not the same as “beating it by 10%.” Instead of taking 10% off our total price, we give you 110% of the difference back, ensuring fairness and great value.

 

What Happens Next

 

- If you haven’t placed your order yet: We will send you a custom invoice at the adjusted price so you can complete your purchase

 

- If you’ve already placed your order: Once your Skinmart order has dispatched, we’ll issue your choice of:

 

A Store Credit for the 110% difference, OR

A Refund for the 110% difference to your original payment method

 

Bonus Gifts or Offers from Competitors?

 

If the competitor includes a bonus gift or offer, please let us know. We’ll do our best to match the total value so that you always feel confident choosing Skinmart.

 

Questions?

 

If you’re unsure whether your request qualifies or need help finding the right product, reach out to our customer service team—we’re here to help every step of the way.