Hi Me M,
Thank you so much for taking the time to share your experience with Medik8 Crystal Retinal.
We’re so pleased to hear that it has been a comfortable transition from prescription tretinoin for you. Crystal Retinal is designed to deliver powerful vitamin A results while supporting the skin barrier, so it’s wonderful that you’ve experienced the benefits without irritation or dryness. Pairing it with Advanced Night Restore is a great strategy to further strengthen the skin and optimise results.
We really appreciate your honest feedback regarding the pump packaging. While Medik8 formulations are consistently high-performing, we understand how important functionality is for the overall experience. If your pump is persistently failing, please reach out to our team directly — we’re more than happy to assist and ensure you receive a product that performs as it should.
Thank you again for your thoughtful review and for trusting us with your skin health. We’re so glad Crystal Retinal is working well for you and look forward to supporting you with your ongoing results.