Hi K,Cherie,
Thank you for taking the time to share such a detailed and thoughtful review.
We’re sorry to hear that the Phyto Nature E² Regenerating Treatment hasn’t been the right fit for your skin, particularly given your long-standing experience with Dermalogica. We truly appreciate the context you’ve provided around your skin type and routine, it’s incredibly helpful.
From what you’ve described, it sounds like your skin may not have responded as expected to this formulation, particularly in terms of hydration and barrier support, which is so important for sensitive and drier areas. While this product is designed to target multiple concerns, some skins, especially those that are more delicate or lipid-dry, may require a more intensive barrier-repair approach rather than a multi-correction treatment.
We also appreciate you noting the changes not only on your face but on areas like your elbows, this kind of awareness is so valuable and clearly shows how in tune you are with your skin.
It’s completely understandable that you’ve returned to your UltraCalming Serum, as this range is specifically designed to support sensitivity and barrier health, which may be more aligned with what your skin is currently needing.
Your feedback is incredibly valuable, particularly for clients with similar skin types considering this product. If you would like to reach out to hello@skinmart.com.au as Dermalogica has a satisfactory guarantee.
Thank you again for your honesty and for sharing your experience so thoroughly.