Hi Maddi,
Thank you for taking the time to share your honest experience with the Omnilux Contour Face. I completely understand how frustrating it must feel when the fit isn’t as comfortable as expected — your feedback is valuable, as comfort is such an important part of being consistent with LED treatments.
The mask is designed to be flexible and lightweight, but the straps can sometimes feel a little restrictive depending on face shape and how it’s positioned. Some clients find it more comfortable to use the mask lying down without the straps — simply letting it rest on the face during the 10-minute session. This often makes the treatment far more relaxing while still delivering the same skin benefits.
It’s still early days, and as you continue with regular use, you should start to notice improvements in your skin’s overall tone and texture over the coming weeks. LED therapy works best with consistency, so you’re on the right track using it 5 times a week.
Please don’t hesitate to reach out if you’d like any extra tips on getting the most from your device — I’d be more than happy to guide you.