Shipping policy

YOUR SAME DAY DISPATCH GUARANTEE:

• Order before 4pm (SYD) Business days and we will dispatch your order Same Day.

 

 

WHAT ARE MY SHIPPING OPTIONS?

 

Service Type	Order $49+	Order <$49	Tracking
Standard // Ground Service via Australia Post eParcel	Free	$4.95	YES
Express // Air Service is Next Business Day to 90% of Australia and Fastest Available elsewhere	$4.95	$9.90	YES

 

CAN I HAVE MY ORDER DELIVERED TO MY POST OFFICE BOX OR LOCKER ADDRESS?

 

YES. Simply use your PO Box or Australia Post Locker address in your delivery information and we will ship directly to it. No missed deliveries, ever!
Same Day Courier (Sydney Only) is not able to deliver to PO Boxes, Parcel Lockers or Post Office for collection.
For information on how to set up an Australia Post Parcel Locker, Click through to the Australia Post Website

 

 

CAN I SEND AN ORDER DIRECTLY TO A POST OFFICE TO COLLECT?

You can choose to use a Post Office (Parcel Collect) delivery address for your order. It doesn’t have to be the Post Office near where you live. It can be one near your home, work or, anywhere you like! You can search for Post Offices that offer the Parcel Collect service by the postcode or street address of your home, office or another location. Unavailable for Same Day Delivery.

For information on how to obtain an address for collection from a Post Office, Click through to the Australia Post Website

 

CAN I HAVE MY ORDER DELIVERED TO MY WORK?

Yes - Simply add your company name to your shipping information together with any other information your receptionist/mailroom may need to get the order to you.

 

 

I'M NOT AT HOME FOR A DELIVERY, WHAT WILL HAPPEN TO MY ORDER?

For Australia Post Eparcel and Express Post, the delivery driver will attempt delivery once.

 

 If your not hame and the courier determines that it's safe to do so, they will leave the parcel in a safe location and take a photo as Proof of Delivery. Safe drop enables the couriers to leave parcels at your location without you need to collect from a post office. You can Opt-Out of Safe Drop or request for redirection via your MyPost account.

If it is deemed not safe to leave and there isn't someone available to sign for your order, it will be taken to your closest Australia Post outlet for collection. There should be a card left either near your door or in your letterbox. Your order will be available to collect for upto 5 days after delivery. If the order is still uncollected it will be returned to us and additional postage may be payable.

Same Day Courier (Sydney only) - If safe to do so, the driver will leave the parcel in a safe location and take a photo. If the location is not safe to deliver a re-delivery will be attempted and an additional delivery fee will be required..

 

 

CHECKING MY ORDER?

We strongly suggest confirming the details on your order confirmation that will be emailed to you after you have placed your order.
If there is an error or you would like to amend something, please contact us hello@skinmart.com.au or call us on 1300 30 25 35 straight away as we do dispatch orders as quickly as possible. Once we dispatch your order, any additional shipping charges or return to sender costs will be payable.

 

 

MY ORDER HASN'T ARRIVED YET, WHAT SHOULD I DO?

 

We take pride in working with the largest parcel delivery operator in Australia - Australia Post/Star Track. Although rare, it's never nice when something goes wrong with your delivery. Below are some tips on what to do in the event that your order is delayed.

1. Check your tracking information on Australia Post Tracking Service with your tracking details. If you don't have your tracking information, simply click on YOUR ACCOUNT and view your order shipping information.

2. Confirm your delivery timeframes in the listing above considering your order may have left the next business day if you ordered after 4pm Sydney time.

3. If you are confident that your delivery is genuinely overdue, or you have other questions then please contact us and we will help you find the best solution.

 

We are unable to dispatch orders on Public Holidays in NSW, Please allow additional delivery time.

Dispatch is from our Allambie Heights, Sydney warehouse. All cut-off times are SYD time.