Delays Due to Cyclone Alfred

What’s Happening

Cyclone Alfred has affected both local transportation and logistics in the Gold Coast/Brisbane region. 

Severe weather conditions caused by Cyclone Alfred are affecting deliveries in Northern NSW and Southeast Queensland. Our delivery partner, Australia Post, has advised that road closures, flooding, and other disruptions are causing delays in these areas. For further information, please visit Australia Post's website here.

Expected Delays

• Shipping Delays: Transit times may be affected due to road closures, severe weather conditions, and disruptions in transport networks. Orders being shipped to Northern NSW and SE Queensland may take longer than usual.
• Tracking Information: You may notice that tracking information for your order does not update as frequently due to delays in transit.

What We’re Doing
We’re working closely with Australia Post to minimise delays. Our customer service team is available to assist with any questions you may have. You can reach out to us via phone, chat or email. For contact information, click here.

What You Can Do

• Please check your email and SMS for updates regarding your order, including any updated info that becomes available via your tracking link.
• We recommend keeping an eye on local weather updates and road conditions if you're in or near the affected areas.

We appreciate your patience during this time and will keep you informed of any changes. If you have any questions about your order, please contact our customer service team. Stay safe.