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Get your products shipped fast with Same Day Dispatch before 3pmFree Ground ShippingEvery Order Tracked and Traced

 

 

We will Pick, Pack and Ship your order the same day if placed before 3pm Sydney time on business days.


What are my Delivery options?

There are 3 options for shipping

1. Australia Post Eparcel

2. Australia Post Express Post

3. 4hr Courier (Sydney Metro Only)

Depending on where you are located and your urgency 

 

AusPost EparcelAusPost Express

Sydney

 1-3 business days next business day* 

Brisbane + Melbourne

2-3 business days

next business day*

Regional + Other Capitals

2-5 business days Check Express Post Network 

Rural

3-10 business days   Quickest available

Parcel Tracking

 Yes  Yes

Parcel Lockers Delivery

 Yes  Yes

P.O Box Delivery

 Yes  Yes

To confirm your delivery timeframe, please vist the Australia Post Delivery TImeframes Webpage. We dispatch from Sydney.

For details on how to return prooducts to us, view our returns page for your step-by-step instructions.


Can I have my order delivered to my Post Office Box or Locker address?

YES. Simply use your PO Box or Australia Post Locker address in your delivery information and we will ship directly to it. No missed deliveries, ever!

For information on how to setup an Australia Post Parcel Locker, Click through to the Australia Post Website


Can I send an order directly to a Post Office to collect?

You can choose to use a Post Office (Parcel Collect) delivery address for your order. It doesn’t have to be the Post Office near where you live. It can be one near your home, work or, anywhere you like! You can search for Post Offices that offer the Parcel Collect service by the postcode or street address of your home, office or another location..

For information on how to obtain an address for collection from a Post Office, Click through to the Australia Post Website


Can I have my order delivered to my work?

Yes - Simply add your company name to your shipping information together with any other information your receptionist/mailroom may need to get the order to you.


I'm not at home for delivery, what will happen to my order?

For Australia Post Eparcel and Express Post, the delivery driver will attempt delivery once. If there isn't someone available to sign for your order it will be taken to your closest Australia Post outlet for collection. There should be a card left either near your door or in your letterbox. Your order will be available to collect for upto 5 days after delivery. If the order is still uncollected it will be returned to us and additional postage may be payable.


How do I track my order??

For Australia Post Eparcel and Express Post, simply click Track My Order with your order number and email address.

Once your order has dispatched from us you will receive a shipping notification via email with your tracking details.


Do I have to sign for my order?

Yes - We require a proof of delivery for all orders to ensure your order has received you. If your not


My order hasn't arrived yet, What should I do?

We take pride in working with the largest parcel delivery operator in Australia - Australia Post/Star Track. Although rare, it's never nice when something goes wrong with your delivery. Below are some tips on what todo in the event that your order is delayed.

1. Check your tracking information on Australia Post Tracking Service with your tracking details. If you don't have your tracking information, simply click on Login to your Account and view your orders.

2. Confirm your delivery timeframes in the listing above considering your order may have left the next business day if you ordered after 3pm Sydney time.

3. If you are confident that your delivery is genuinely overdue, or you have other questions then please contact us and we will help you find the best solution.