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Skinmart Satisfaction Guarantee

 

 

Buy with confidence knowing your covered with our 120 day satisfaction guarantee.


What products are Covered?

We cover all our products sold on our website with our 120 day satisfaction guarantee, this is in addition to your rights under Australian Consumer Law (ACL). If you decide you no longer want or need your purchased products, you can simply return the product in original un-opened packaging to us for a full product refund.

For details on how to return prooducts to us, view our returns page for your step-by-step instructions.


What if I've already used the products?

Each brand has different requirements for what is acceptable for returns. Contact us to discuss how we can help you get the best outcome.


I've had a reaction to a product, What should I do?

Reacting to ingredients in products isn't common, but it is never nice.

First step is for us is to get you the right help for you reaction now, so Contact us straight away. After that we can assist you in understanding what caused the reaction and get a solution for you. This may mean returning products, trying another product, another brand or even trying different application/usage as active ingredients such as Retinol may cause reactions. This is generally normal as your skin acclimates to the Retinol.