I've changed my mind
Sometime we change our minds and we are happy to help. For more information on our satisfaction guarantee including terms and conditions click here.
Our Returns process
Step 1 - The returns process starts with contacting us and discussing the product you would like to return. As we are a professional skin centre, If you are returning the product for satisfaction reasons, we will like to undertstand further to ensure we are able to ensure you are using the right products for your skin and your able to use them in a way that is best for your skin goals.
Step 2 - For Satisfaction or Change of Mind Returns, securely package the product and use the link below to generate the shipping label to us for a fixed cost of $9.50 from anywhere in Australia:
You will have the option to print the parcel label on your own printer OR simply visit any Australia Post Office and they will print the label for you when you bring in your phone with details.
You will find all the details to organise the return on the page.
Somethings to consider when posting products:
a. If you still have packaging that we sent you the item, please re-use that with additional packing material such as newspaper to secure your products. Damaged products may incur a repackaging fee if new packaging is required.
b. Use a tracked mail service such as Australia Post Parcel Post with Signature - You will have the option of insurance that we recommend to ensure your product is protected against damage and loss.
Step 3 - We will notify you when we receive the returned article and begin our returns process. This can take upto 5 days for a refund to be processed.
Step 4 - We will process the refund via the method of payment that you inially made. This process can take upto 5 business days.